Refunds and cancellations

Request a refund

Sign in to the account used for the purchase, open Payment history, and select Request a refund beside the paid order. The support form includes the order number, product and amount. Add your reason and submit the ticket. You can follow the conversation in Support tickets.

Opening the form does not submit a request. Sending a ticket does not approve or issue a refund, change your credit balance, or cancel your subscription.

How requests are reviewed

Support reviews the payment, any credit usage and the issue you describe against the terms provided with the purchase and applicable requirements. Include relevant task IDs or screenshots if helpful. Do not send passwords or full card details.

This page explains the support process; it does not promise a fixed refund window, unconditional approval or a guaranteed response time. The support conversation will explain the decision and any next steps. This process does not limit any mandatory rights that apply to your purchase.

Cancel automatic renewal

Open Billing & subscription and select Cancel automatic renewal on your current subscription. Review the effective date before confirming. Once scheduled, check the end date shown on the subscription card. Cancellation takes effect according to the confirmed subscription status and date.

Canceling renewal does not automatically refund an earlier payment. To request a refund for a subscription payment or a renewal, use its specific paid order in your payment history. Sending a refund ticket also does not stop automatic renewal; manage renewal separately in your account.

One-time credit packs and generation issues

Credit packs are one-time purchases without automatic renewal. Request a refund from the associated paid order. If your concern is a failed generation, include the task ID in your ticket so support can distinguish a task or credit issue from a payment refund.

Refund status and timing

Support will confirm any approved action. A ticket confirmation is not proof that money has been refunded. Once a refund is issued, processing and the time funds appear depend on the payment provider and your bank. Check the support reply, payment history and payment-provider confirmation for updates.

Contact support

For help with a missing order or any other billing question, open a support ticket. Use the account that made the purchase so support can locate the correct records.

Official contact

For billing and refund enquiries, contact ai-rap-video-maker at support@ai-rap-video-maker.com.